Samantha has had many years in Radio, TV, Comedy and doing the global circuit as a speaker - give her a topic and she'll run with it like no other -Seriously!
If you are looking for an after dinner speaker, comedienne, MC or Spruiker or anything along those lines, give me a call and lets see what I can do for you.
What others are saying about Samantha;
"Samantha is disgracefully effective. Be prepared to be shocked, entertained, and outraged. ALSO be prepared to enjoy and learn from a human lioness that has been to the bottom of the pit and come up not only smelling of roses but distributing laughs while helping you to make massive positive changes in your life. She is totally uncompromising and an amazing performer. If you ever want fun and learning in the same breath, go to Samantha.
If you ever have the opportunity to meet this amazing woman in the flesh, take it, you won’t be disappointed and you will be assured to walk away changed for ever!
Health Warning: You will be changed for the better - do you really want that?"
Testimonial by Fergus McClelland of Vocal Trademark, UK
Samantha knows what you and your customers want!
A Bloody Brilliant Service Plan
Below is an overview of the Service Plan Samantha presents as a part of her Bloody Brilliant Life Corporate seminars.
The Bloody Brilliant Service Plan…. .How To “Wow” Your Customers And Keep Them Coming Back For Life!
Why Bother With A Bloody Brilliant Service Plan?
What’s in it for you? What’s in it for your customer?
Unbeatable customer loyalty.
You Need A Bloody Brilliant Service Plan Mindset
Abundant generosity and genuine compassion, no problem, the can do spirit.
See the world from your customer’s eyes.
You Need A Bloody Brilliant Toolkit
Brilliant products and services and a bloody great delivery system
You Need A Bloody Brilliant Culture
New staff and orientation, rewards and recognition, appraisal and promotions.
Social events and internal communication. Management and staff interaction.
Traditions. When culture nourishes, service flourishes.
A Bloody Brilliant Standard
Expected is the average, desire is what people hope for, surprise them, and be unbelievable! The “Wow” factor. The Mechanic!
A Bloody Brilliant Interaction
Transaction Satisfaction, for a powerful partnership.
Explore, Agree, Deliver and Assure
Explore and understand each other. Agree and promise. Deliver what you promise. Assure their satisfaction. Supporters are a natural at this.
A Bloody Brilliant Understanding
Tune into your senses. Understanding everything.
What is your customers body language right now?
Some Like It Hard, Some Like It Soft
Same service different values. What works for one another may hate!
Getting Close
Do you really know your customers? Conduct surveys, visit their websites. Hire a mystery shopper, to shop you and your competition, study complaints and complements.
Keep them on their toes.
A Bloody Brilliant Vision
What turns your customers on? What turns your people on? Is your vision a moving target? Make your vision Bloody Brilliant! The promise.
A Bloody Brilliant Perception
Polish your people, your product, your policies, your package and procedures!
Polish every thing that can be touched, heard, smelt, felt and tasted.
How fast is the line moving?
A Bloody Brilliantly Informed Customer
Information makes the difference! Overwhelmed and overloaded is not the same!
A Bloody Brilliant Contact
Face-to-face, the only way to go! Body language has it. What if it’s the phone? The voicemail? In writing?
Personal is always the way to go. How do your staff look? How do they talk?
Make them a star!
A Bloody Brilliant Bounce Back
Problems can be brilliant! Make it easy to complain? What is the lifetime value of your customer? When you have a complaint, be generous, what can they do……remember you! When a customer explodes, bounce back. Do I send in the supporter or the deal maker?
A Bloody Brilliant Guaranteed
What is your service guarantee? What are the benefits to your customers, employees and your organization? What can you do and can’t do?
Integration And Innovation
Integrate on the inside and the outside. Turn negatives into positives. What would you do? Where’s the Creator when you want him?
Keeping A Bloody Brilliant Record
Measurements can be straight forward. Track expectations, perceptions and preferences.
Time for the lord and the mechanic.
Bloody Brilliant Acts On The Run
Lighten up a life. Organized donation is the final act of service. The Star shines.
Seeing Your Business In 3D!
All is not as it seems, take a closer look!
A Bloody Brilliant Health Check
Statistics suggest that eight out of ten diseases are directly related to our diet. Our food choices influence our long term health prospects more than any other choice. How healthy is your team.
And Finally What About STRESS!
The physiology of stress is quite simple, so know how to stop it affecting you. Just giving the body what it wants.
